top of page
Group 507.png

FAQs

In this section we will go through some of our most popular questions. If you can't find the answer you're looking for, please feel free to contact us.

  • What is a VPN Router?
    A VPN router is a piece of equipment which acts as a ‘middleman’ between your devices and your home Wi-Fi router. Rather than connecting directly to the network from your internet service provider, you do so through a VPN router, which masks your location and encrypts all data. Take a look at our complete guide for more information.
  • Are VPNs complicated?
    Nope. Our VPN plans include absolutely everything you need. And with our pre-configured VPN routers, you can simply plug in and play. The set up takes minutes, and our trusted support team is always on hand to help.
  • What VPN plans do you offer?
    We have 4 different types, which you can see on our plans page: Security & Privacy VPN Home Streaming VPN Business VPN Gaming VPN The Home Streaming plan comes with a Roku streaming device.
  • Will TadaVPN work on my device?
    Yes, as our VPN is programmed into a router, all you need to do is connect whichever device you're using to this router and you'll get the desired country’s IP address. For example, if you order one of our routers with a UK IP address, any device you connect to that router will show as a UK internet address.
  • Which VPN locations do you provide?
    All our VPN routers come with a UK IP address as standard, unless the customer specifically asks for another country. We can change to another country at any time, you just need to contact us. The countries we currently provide are as follows - Canada Czech Republic France Germany Italy Netherlands Norway Romania Republic of Ireland Spain Sweden Switzerland United Kingdom United States If you want a different location, just let us know.
  • What are the routers?
    We use the TP-Link Archer A5. Here are the specs: Supports 802.11ac standard Simultaneous 2.4GHz 300 Mbps and 5GHz 867 Mbps connections for 1200 Mbps of total available bandwidth 4 external antennas provide stable wireless connections and optimal coverage Easy network management at your fingertips with TP-Link Tether Supports IGMP Proxy/Snooping, Bridge, and Tag VLAN to optimize IPTV streaming Supports Access Point mode to create a new Wi-Fi access point TadaVPN is an Authorised Reseller of TP-Link products
  • What if my speed drops?
    A traditional device-driven VPN will slow down your internet speeds. That’s not the case with TadaVPN. We keep our servers on a very low user base. Many VPN providers put thousands of customers on one server, which slows down the speed and restricts the content people can access. We pride ourselves in limiting the number of users, giving you access to the fastest speed possible, and streaming websites you wouldn't be able to usually get. However, if your speed does drop, we can simply move your VPN router to a different server. We have multiple networks and we can find the best one for you.
  • Can I speak to somebody?
    Yes. Our team is here to help you 7 days a week. And yes – our support team are real people. Go to our support page to find out more.
  • How long does delivery take?
    You’ll receive your TadaVPN router within 1 working day for the UK and 3-5 days in other locations. Delivery is free to mainland UK and just £20 for any other location worldwide.
  • What is the returns policy?
    We’re sure you’ll love your new VPN package. However, if you’d like to return it for any reason, we have a 14-day return policy on all items.
  • Is there a warranty?
    Yes. TadaVPN provide a 1-year warranty. If you encounter any issues with your router at all, we’ll fix it. If it can’t be fixed, we’ll replace it, free of charge. You also get a 3-year warranty from the router manufacturer – TP-Link.
  • Are you accredited?
    Yes. We have over 10 years of industry experience with virtual private networks, CompTia+ accreditation with Cisco, and are an Authorised Reseller for TP-Link products.
bottom of page